PRIVACY POLICY

Last updated June 24, 2025

This privacy notice for KwaZulu-Natal Department of Health ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share your information when you use our services ("Services"), such as when you:

• Download and use our mobile application (SmartGOV), or any other application of ours that links to this privacy notice.
• Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at mandla.duma@kznhealth.gov.za

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice:

• What personal information do we process? We may process personal information depending on how you interact with us and the Services.
• Do we process sensitive personal information? We do not process sensitive personal information.
• Do we receive information from third parties? We do not receive any information from third parties.
• How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
• How do we keep your information safe? We have organizational and technical security measures in place, but no electronic transmission can be guaranteed 100% secure.
• What are your rights? Depending on your location, you may have certain rights regarding your personal information.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express interest in our products and Services, participate in activities on the Services, or otherwise contact us.

The personal information we collect may include:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Usernames
• Passwords
• Contact preferences

Application Data

If you use our application(s), we may collect:

• Mobile Device Access: We may request access to certain features from your mobile device, including camera, SMS messages, and other features. You can change these permissions in your device's settings.
• Push Notifications: We may request to send you push notifications. You can opt out in your device's settings.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information to:

• Facilitate account creation and authentication
• Deliver services to you
• Respond to user inquiries and offer support
• Enable user-to-user communications
• For security and fraud prevention
• To comply with law

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your information in the following situations:

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate security measures designed to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data.

7. WHAT ARE YOUR PRIVACY RIGHTS?

You may review, change, or terminate your account at any time. If you are located in the EA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your data protection authority.

You can withdraw your consent at any time by contacting us.

8. CONTROLS FOR DO-NOT-TRACK FEATURES

We do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

California residents may request information about categories of personal information we disclosed to third parties for direct marketing purposes. California residents under 18 may request removal of unwanted publicly posted data.

10. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated "Revised" date.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to, change, or delete your personal information. To request to review, update, or delete your personal information, please submit a data subject access request.